Shipping Information
Shipping Policy for Tide by Kahu
Last Updated: 23/3/25
Thank you for shopping at Tide by Kahu! We are committed to providing a seamless and efficient shipping experience for our customers. Please review our Shipping Policy below to understand how we handle your orders.
1. Shipping Locations
We are pleased to offer shipping to New Zealand and Australia. If you are located outside of our shipping regions, please contact us at tidebykahu@gmail.com to inquire about potential shipping arrangements.
2. Shipping Methods and Delivery Times
We offer the following shipping methods:
- Standard Shipping: Delivery within 5 business days.
- Rural Shipping: Delivery within 4 business days.
- Australia Shipping: Delivery within 7 business days.
Please note that delivery times are estimates and may vary depending on your location and any delays caused by the carrier or customs.
3. Processing Time
Orders are typically processed and shipped within 1–3 business days from the time your order is placed. Please note that processing times may vary during peak periods, such as holidays or sales events. You will receive an email notification once your order has been shipped.
4. Shipping Costs
Shipping costs are calculated at checkout based on your location, chosen shipping method, and the size/weight of your order. You can view your total shipping costs before completing your purchase.
5. Order Tracking
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track the status of your shipment through the carrier's website.
If you have any issues tracking your order, please reach out to our customer service team at tidebykahu@gmail.com, and we will assist you promptly.
6. Shipping Delays
While we strive to ensure timely delivery, we are not responsible for delays caused by external factors, such as weather conditions, customs processing, or issues with the shipping carrier. If your order is delayed, please contact the carrier directly or reach out to our customer service team for assistance.
7. Lost or Damaged Packages
Tide by Kahu is not responsible for lost, damaged, or stolen packages once they have been handed over to the carrier. However, we want to ensure your satisfaction. If your package is lost or damaged in transit, please contact us at tidebykahu@gmail.com as soon as possible so that we can assist you in resolving the issue.
8. International Shipping
For international orders, please be aware that you may be subject to customs fees, import taxes, and duties that are assessed once your shipment reaches your country. These charges are the responsibility of the customer and are not included in the shipping cost at checkout. We recommend checking with your local customs office for information about potential fees before placing an order.
9. Address Accuracy
Please ensure that your shipping address is entered correctly at checkout. We are not responsible for lost or delayed orders due to incorrect or incomplete address information. If you need to make changes to your shipping address after placing an order, please contact us immediately at tidebykahu@gmail.com, and we will do our best to accommodate your request.
10. Customer Service
If you have any questions or concerns about shipping, please feel free to contact our customer service team at:
Email: tidebykahu@gmail.com
Business Hours: available online most time of day
Thank you for shopping with Tide by Kahu. We look forward to providing you with a wonderful shopping experience!